Happy Birthday to You !
Happy Birthday to You !
Well here we are in August, the summer is almost gone and 2013 is flying by. With the students going back to school, it is time to get
ready for the rest of the year. I wanted to remind everyone of a few things that we all need to be aware of.
Sexual Harassment: A good definition might be--anything that one person does to another that makes a person feel
uncomfortable. Touching, repeatedly asking someone for a date, telling rude or crude jokes, anything of a sexual nature
might be taken as harassment by someone. If you feel you are being harassed—please tell your RGM or call the Restaurant
Support Center and ask for Human Resources. WE DO NOT ALLOW SEXUAL HARASSMENT;
WE NEED YOUR HELP IN NOTIFYING US IF ANY EXIST.
Any type of Harassment: We do not allow any harassment of any type…sexual, religious, racial, etc. We want all of our
employees to experience a nice, pleasant work experience. Please report any violations to your RGM or Human Resources at
Cash Controls: At B&G we take our cash controls very seriously. We will not tolerate members of our company that violate
our cash controls. It is a shame, but we were just forced to dismiss an RGM that thought we were not checking his cash
controls. We may not catch a violation immediately, however; with the safes, the cameras, and the paper reports we are
constantly checking and auditing…and when thieves are discovered…the police are called.
B&G believes in promoting from within our organization: In 2013 we have already promoted 6 of our RGM’s to Area
Coaches. We have also promoted over 10 assistant managers to RGM’s. If you want to advance into management, please
inform your RGM or Human Resources. Restaurant management can be your career…we want to help you pursue your goals.
Please remember, our customers expect each of our restaurants to be clean, and they expect each of our team members to be
friendly and courteous. If we are successful in delivering on those two expectations…many customers will be much more forgiving
when we do make a mistake. Please stay friendly and remember---SMILE….and BE FRIENDLY Greg Hamer Sr
Terina Willis began her career with B&G in 1996 and soon
become one of our best RGM’s. Terina has been recipient of many
awards since she began her career with B&G:
Champion of the Month March 2010
2010 – Sales growth
2009, 2010, 2011 & 2012 – Superior Restaurant Operations
2011 & 2012 – Manager of the Year
In addition, her VOC’s for FY’2012 was @ 85% and this year
FY’13-YTD @ 86%
SWS for 2012 end up @ 2:59 and FY’13-YTD @ 2:58.
She also scored 89% on her 1
round for CORE and has achieved
above 100% RCP every period so far this year.
This makes Terina one of the best RGM’s of B&G.
Thank You Terina for your hard work and everything you do for
your Customers and for B & G.!
Who’s at B&G
21553 Houma-Jozella Little, Java Lacy, Brittany Dupre 24768 Laplace-Letrionne Thomas, Gregory Dulin 2952 Mall Dr. Alexandria–Jacquanetta Warden,
John Chaney, Jonathan Davison 2619 Natchitoches –Kirk Blake, Cayla Carter, Alfred Tyner, Shenita Colbert 3532 Pineville–Dewana Lewis, James
Miles,John Tucker, Ronnie Monroe, Michael Crowder, Rachel Mills, Sabrina Rimkus, Amy Collins, Miranda Doughty 26732 Houma –Kaitlin Benoit, Chad
Moronge-Puska, Tameka Juengain 4727 Thibodaux Ronnisha Woods, Breanna Boyd, Juanita Antoine, Diamondnique Bell, Channing Glasco, Pamela
Bennett, Henry Ballard 26003 Marksville–Brittany Dauzet, Cory Friels, Colby Lair 28509 Picayune –Britany Cole, Samuel Thomas, Jazmine Barr, Damian
Sandoval, Spurgeon Crosby, Malissa Simpler 15758 LaRose –Sharon King, Patricia Savoie, Jeffrey Caine 16865 Bastrop –William Robinson, Zimary Hill
17183 McArthur Alexandria – Maria King, Brian Danforth, Kendra Jackson, Shawn Driggers, Darlene Hayden 17489 Bayou Vista –Kylee Wilson 17611
Boutte – Kylen Paul, Tia Downing,Christina Campbell 22772 Broussard –Abram Pierre, Roxanne Wiltz, Precious Harrison, Bradley Harris 2876 Hwy 171
Lake Charles- Shavar Stevens 2999 Ruth St., Sulphur –Karen McCree, David Foster, Taylor Manard, D’Shundra Joseph, Kentrell Butler, Joseph Morris
3165 Prien Lake, Lake Charles– Princess Bias, Raheem Willmore, Anjali Thing, Jayson Cedotal, Delissa Goodly, Jonathan Bennett 3601 Jennings – Kristen
Crochet, Matthew Ewing 3700 Eunice –Deon’dre Doyle, Paige Rozas, Emily Francois, Kevin Mims, Melanie Mouille 16313 Crowley – Lauren Suire, Alexis
Smith, Rebekah Gowing 16951 Nelson Rd, Lake Charles – Francina Guillory, Damond Lewis, Fredrick Landry 16966 Cities Service, Sulphur –Christopher
Jourdan, Jasmine Alford, Kereitha Griffin 18210 Gerstner, Lake Charles – Michelle Dawson, Kiara Ceaser, Burnell Turner 26656 Chalmette – Christopher
Rabin, Chad Smith, Theresa Jones, Royale Jacobs, Michael Goettz, Whitley Hornes, Ikea Brown, Erica Cargo, Jeremy Bienemy 2875 Gause Blvd. Slidell II
– Darryl Thompson, Kevan Richard, Shawn Schmidt, Patrick Dickson, Kristen Carter 16664 Bogalusa- Timothy Goings 24526 Leesville – Nicholas Coco,
Chris Furlow, Taylor Stephenson 23902 Abbeville – Jerome Willis, Shandrea Plowden, Terina Willis 26276 Columbia – Michael McNeese, Kenyatta Jones,
Lena Summers 24294 Wiggins Aaliyah Reed 26637 Breaux Bridge – Brandon George 26916 Baton Rouge – Brittany Smith, Trenika Swanson, Keymon
Bennett, Timothy Crockett, Ashley Richard, Kierra Johnson 26773 Chef Menteur N.O.- Jada Johnson, Danielle Smith, Quintina Torregano, Angelica Johnson
27675 Moss Bluff – Tabitha Leger, Justin Liptak, Faith Simon, James Vaughn 26772 Spanish Trail Slidell – Donnisha Durgin, Ja’Claude Brown, Daniel
Perbes 27665 Claiborne – Horace Murray, Dallas Thorne, Amanda Morris 20070 Fuqua Houston – Yolanda Cerda 2434 Scarsdale Houston -Elvis
Gonzalez, Yeimi Fernandez 26764 Angleton Donald Boehm, Lorraine Guerra 2870 Dickinson – Maria Torres, Jose Puerta, Jessica Morse, Anabel Renobato
2886 Galveston – Jameisha Bell, Tiffany Lee, Jean Camacho, Melody Helmes 15585 Parkwood , Friendswood –Manuel Ardon, Silvia Guevara, Juan Cruz,
Brenda Rosales, Ana Jimenez 19740 League City –Jose Bardales, Jose Ramirez, Bartoio Garcia 937012 /20544 Seabrook - Luz Carrillo, Paul Gonzalez,
Gilmer Coyuch, Trevor Covington, Juan Peruch 25722 Baytown- Santos Pelico, Jonuel Diaz, Jasmine Medina Dee Anna Touvell, Raymundo Teniente, Alex
Schilling 27539 Pearland – Adelina Lara, Marcel Jubert 27109 Webster – Ricardo Velazquez, Daisy Matta, Elia Flores 27786 Belfort Houston – Tameika
Dougar, Twana Jones, Ricardo Zelaya 27787 Channelview – Sergio Trevino, Jesse Houston 27788 Spring – Debra McCarthy, Yoselin Olmedo, Luis
Rodriguez 27789 Humble – Bernardo Ponce, Mayra Portillo, Luz Lopez, Natasha Flores, Erik Lopez 27790 Uvalde Houston – Norma Alvarez, Mary
Seybold 27791 FM Rd Houston – Murshid Miah, Daisy Lopez, Monique Trevino, Keith Leal, Miguel Loredo 27792 Westheimer – Tatyanna Guerrero,
Simona Pineda, Isaiah Patterson, Amanda Munoz, Christopher Taylor 27794 Wayside Houston – Gustavo Gonzalez, Josue Moreno, Daniela Benitez, James
Young 27795 Spencer Pasadena – Perla Pena, Marina Lechuga 27796 Southmore Pasadena – Elizabeth Martinez, Jose Morua 27798 Panther Creek
Woodlands – Devin Elizondo, Willow Fagras, Matthew Kyle, Tiburcia Loredo, Clara Martinez, Gilberto Mora,Eleazar Maceda, Carlos Guzman Jr., Mauricio
Escobar, Jason Sequeira 27799 College Park, Woodlands – Kristina Golden, Brianna Brown, Alejandro Esparza, Margarita Salazar, Madelyne Bolton, Collin
Snow, Maria Orozco, Ryan Musich 27800 Market Place Katy – Jonathan Mata, Donato Estrada, Lateisha Lasker, Jessica Bermeo, John Fernandez, Tyrone
Green, Jonathan Alvarez, Joseph Hernandez 27801 Wallisville Houston – Priscilla Rodriguez, Kyle Yordy, Raven Collins, Angela Garcia, Aaron Runnels,
Lauren Luna, Maria Ramirez, Audrey Villarreal 27802 FM Rd Houston – Arin Hamilton, James Brooks, Angel Gilmore, Ashley Manuel, Nancy Estrada,
Antonio Gilmore 27803 Same Houston Humble – Pricelia Calderon, Jessica Salmeron, Juan Guerrero, Hunter Gillespie, Irma Garcia 27804 Magnolia –
Estafany Espino, Brandon Atlow 27805 Spring Cypress Spring – Juana Garibay 27806 Fry Rd Katy – Noemi Flores, Alicia Morris 27807 Taylor Houston –
Carlos Gonzalez, Lucia Quintero, Jose Vergara 27808 FM Rd Houston – Cristian Dimas, Rosa Medrano 27809 Six Pines Woodlands – Junior Suazo,
Claudia Martinez, Cristian Perales, James Arnold 28399 University of Houston – Adrian Henry 2079 New Iberia –Jamal Cole, Brittany Vallian, Ledia
Celestine, Richard Hall, Christina Mitchell, Terrnisha Carter, Cassandra Harrison, Denzel Harris, Ashley Simon 24975 Leesville –Joshua Moore,
Dawn Graham, Kenneth Johnson, Amanda Swift, Krista Moore 937003 Lake Charles – Yolanda Hayes, Shawn Hebert 937004 Laplace - Dequincy Mizell
24689 Houma Shakanya Sharlhorne, Jerrlyn White, Mickey Pitre, Betty Jenkins, Kenny Jernigan 937006 Lafayette – Jase Denver, Emmanuel Barber
937009/20017 Morgan City – Dalleshia Garrison, Courtney Goodwin, Tori Lightfoot, Tyroy Charles, Umeeka Richard, Katherine Bergeron 937013 Gonzales
–Stephanie Lane 937014/20511 Gray – Jaleesa Stewart, Phillip McGuin, Gerard Barrow, Destiny Short AC’s – Florentin Melgar, Jennifer Decker
Maintenance – Edelmiro Trevino Office –Kelly Terrebonne, Shannon Hamer, Reyon McCarthey
Not the case at Taco Bell # 26732 Main St. Houma, La., thanks to Ebony Redman, Shift Leader.
In June, a customer called the 800 number to say that after placing a very large order & certain changes, she arrived at home
only to discover one item was missing and five other items were not made to her specifications.
The customer immediately called the store and spoke to Ebony who politely apologized and explained her options. She could
get a free meal on her return or to re-make the entire order at no charge or she would refund my money for all her troubles.
The customer chose to return the next day to redeem the free meal; it was apparent that Ebony took responsibility and
offered to re-make the whole ticket, which the customer accepted.
The Customer was very pleased with how Ebony stepped up as a manager and stated the following:
“I will definitely be coming back because this is my favorite Taco Bell. Go Ebony & the Crew that was working at that store
I think Ebony and her Team have won over this customer with her KINDNESS, her POLITENESS, and the offer to
MAKE THINGS RIGHT. THAT IS THE CHAMPION THING TO DO !!! THANK YOU EBONY AND YOUR CREW !!!!
“Rule # 1…..If we don’t take care of the customer, somebody else will.”
Birthday “Larry Poore”
Director of Operations Texas and west Louisiana market, Larry was honored with a birthday party by
his AC team members. Great fun was had by all. Wishing you many more Larry….!!!!
Don’t forget, we have the Foundation set up and waiting for any contribution
you wish to make.
No amount is too little or too small. Every bit is helpful. Any Charity you wish.
Many Thanks !!
Just a few of the ones we did this month….
Children’s hospital of New Orleans
Cross Charities for Haiti Relief
Shriner’s Hospital for Children
Wounded Warrior Project
Whenever you might think things are looking bad…think about the
folks that these charities help… Even a dollar or three can make a
difference and it is a tax free donation deducted from your check.
Please contribute to the B&G Charity Fund.
Tell your RGM if you would like to help us help the
WI doors should close completely, gaskets and bottom sweep.
Refrigeration gaskets should have a tight fit.
Keep the DT window closed as much as possible.
Two lot lights left on all day for one year cost an additional $2500.
Check all plumbing supply lines. I find leaking faucets and toilets in many
These are just a few tips. Contact me with any problems concerning these systems, or if you
have any questions or suggestions… Tommy Gegenheimer
Energy Saving Tips