Happy Birthday to You  ! Happy Birthday to You  ! August Birthdays
Colonel Taco
   Well here we are in August, the summer is almost gone and 2013 is flying by.  With the students going back to school, it is time to get ready for the rest of the year.  I wanted to remind everyone of a few things that we all need to be aware of. Sexual Harassment:  A good definition might be--anything that one person does to another that makes a person feel uncomfortable.  Touching, repeatedly asking someone for a date, telling rude or crude jokes, anything of a sexual nature might be taken as harassment by someone.  If you feel you are being harassed—please tell your RGM or call the Restaurant Support Center and ask for Human Resources.  WE DO NOT ALLOW SEXUAL HARASSMENT;                                                                      WE NEED YOUR HELP IN NOTIFYING US IF ANY EXIST. Any type of Harassment:  We do not allow any harassment of any type…sexual, religious, racial, etc.   We want all of our employees to experience a nice, pleasant work experience.  Please report any violations to your RGM or Human Resources at the RSC. Cash Controls:   At B&G we take our cash controls very seriously.  We will not tolerate members of our company that violate our cash controls.  It is a shame, but we were just forced to dismiss an RGM that thought we were not checking his cash controls.  We may not catch a violation immediately, however; with the safes, the cameras, and the paper reports we are constantly checking and auditing…and when thieves are discovered…the police are called. B&G believes in promoting from within our organization:  In 2013 we have already promoted 6 of our RGM’s to Area Coaches.  We have also promoted over 10 assistant managers to RGM’s.  If you want to advance into management, please inform your RGM or Human Resources.  Restaurant management can be your career…we want to help you pursue your goals. Please remember, our customers expect each of our restaurants to be clean, and they expect each of our team members to be friendly and courteous.  If we are successful in delivering on those two expectations…many customers will be much more forgiving when we do make a mistake.  Please stay friendly and remember---SMILE….and BE FRIENDLY     Greg Hamer Sr
       Terina Willis began her career with B&G in 1996 and soon become one of our best RGM’s. Terina has been recipient of many awards since she began her career with B&G: Champion of the Month March 2010 2010 – Sales growth 2009, 2010, 2011 & 2012 – Superior Restaurant Operations 2011 & 2012 – Manager of the Year       In addition, her VOC’s for FY’2012 was @ 85% and this year FY’13-YTD @ 86% SWS for 2012 end up @ 2:59 and FY’13-YTD @ 2:58.       She also scored 89% on her 1st round for CORE and has achieved above 100% RCP every period so far this year.       This makes Terina one of the best RGM’s of B&G. Thank You Terina for your hard work and everything you do for your Team, your Customers and for B & G.!
Who’s                at B&G
21553 Houma-Jozella Little, Java Lacy, Brittany Dupre  24768 Laplace-Letrionne Thomas, Gregory Dulin  2952 Mall Dr. Alexandria–Jacquanetta Warden,  John Chaney, Jonathan Davison  2619 Natchitoches –Kirk Blake, Cayla Carter, Alfred Tyner, Shenita Colbert  3532 Pineville–Dewana Lewis, James Miles,John Tucker, Ronnie Monroe, Michael Crowder, Rachel Mills, Sabrina Rimkus, Amy Collins, Miranda Doughty  26732 Houma –Kaitlin Benoit, Chad Moronge-Puska, Tameka Juengain  4727 Thibodaux Ronnisha Woods, Breanna Boyd, Juanita Antoine, Diamondnique Bell, Channing Glasco, Pamela Bennett, Henry Ballard 26003 Marksville–Brittany Dauzet, Cory Friels, Colby Lair  28509 Picayune –Britany Cole, Samuel Thomas, Jazmine Barr, Damian Sandoval, Spurgeon Crosby, Malissa Simpler  15758 LaRose –Sharon King, Patricia Savoie, Jeffrey Caine  16865  Bastrop –William Robinson, Zimary Hill  17183 McArthur Alexandria  – Maria King, Brian Danforth, Kendra Jackson, Shawn Driggers, Darlene Hayden  17489 Bayou Vista –Kylee Wilson  17611 Boutte – Kylen Paul, Tia Downing,Christina Campbell  22772 Broussard –Abram Pierre, Roxanne Wiltz, Precious Harrison, Bradley Harris  2876 Hwy 171  Lake Charles- Shavar Stevens 2999 Ruth St.,  Sulphur –Karen McCree, David Foster, Taylor Manard, D’Shundra Joseph, Kentrell Butler, Joseph Morris  3165 Prien Lake,  Lake Charles– Princess Bias, Raheem Willmore, Anjali Thing, Jayson Cedotal, Delissa Goodly, Jonathan Bennett  3601 Jennings – Kristen Crochet, Matthew Ewing 3700 Eunice –Deon’dre Doyle, Paige Rozas, Emily Francois, Kevin Mims, Melanie Mouille  16313 Crowley – Lauren Suire, Alexis Smith, Rebekah Gowing  16951 Nelson Rd, Lake Charles – Francina Guillory, Damond Lewis, Fredrick Landry  16966 Cities Service, Sulphur –Christopher Jourdan, Jasmine Alford,  Kereitha Griffin 18210 Gerstner, Lake Charles – Michelle Dawson, Kiara Ceaser, Burnell Turner  26656 Chalmette – Christopher Rabin, Chad Smith, Theresa   Jones, Royale Jacobs, Michael Goettz, Whitley Hornes, Ikea Brown, Erica Cargo, Jeremy Bienemy  2875 Gause  Blvd. Slidell II –  Darryl Thompson, Kevan Richard,  Shawn Schmidt, Patrick Dickson, Kristen Carter  16664 Bogalusa- Timothy Goings  24526 Leesville – Nicholas Coco, Chris Furlow, Taylor Stephenson   23902 Abbeville – Jerome Willis, Shandrea Plowden, Terina Willis  26276 Columbia – Michael McNeese, Kenyatta Jones, Lena Summers  24294 Wiggins Aaliyah Reed  26637 Breaux Bridge – Brandon George  26916  Baton Rouge – Brittany Smith, Trenika Swanson, Keymon Bennett, Timothy Crockett,  Ashley Richard, Kierra Johnson  26773 Chef  Menteur  N.O.- Jada Johnson, Danielle Smith, Quintina Torregano, Angelica Johnson  27675 Moss Bluff –  Tabitha Leger, Justin Liptak, Faith Simon, James Vaughn  26772 Spanish Trail Slidell – Donnisha Durgin, Ja’Claude Brown, Daniel Perbes  27665 Claiborne –  Horace Murray, Dallas Thorne, Amanda Morris 20070 Fuqua Houston – Yolanda Cerda  2434 Scarsdale Houston  -Elvis Gonzalez, Yeimi Fernandez  26764 Angleton  Donald Boehm, Lorraine Guerra 2870 Dickinson – Maria Torres, Jose Puerta, Jessica Morse, Anabel Renobato  2886 Galveston – Jameisha Bell, Tiffany Lee, Jean   Camacho, Melody Helmes 15585 Parkwood , Friendswood –Manuel Ardon, Silvia Guevara, Juan Cruz, Brenda Rosales, Ana Jimenez  19740 League City –Jose  Bardales, Jose Ramirez, Bartoio Garcia  937012 /20544  Seabrook  - Luz Carrillo, Paul Gonzalez, Gilmer Coyuch, Trevor Covington, Juan Peruch  25722 Baytown- Santos Pelico,  Jonuel Diaz, Jasmine Medina Dee Anna Touvell, Raymundo Teniente, Alex Schilling  27539 Pearland – Adelina Lara, Marcel Jubert  27109 Webster – Ricardo Velazquez, Daisy Matta, Elia Flores  27786 Belfort Houston – Tameika Dougar, Twana Jones, Ricardo Zelaya  27787 Channelview – Sergio Trevino, Jesse Houston  27788 Spring – Debra McCarthy, Yoselin Olmedo, Luis Rodriguez  27789 Humble – Bernardo Ponce, Mayra Portillo, Luz Lopez, Natasha Flores, Erik Lopez  27790 Uvalde Houston – Norma Alvarez, Mary  Seybold  27791 FM Rd  Houston – Murshid Miah, Daisy Lopez, Monique Trevino, Keith Leal, Miguel Loredo  27792 Westheimer – Tatyanna Guerrero, Simona Pineda, Isaiah Patterson, Amanda Munoz, Christopher Taylor  27794 Wayside Houston – Gustavo Gonzalez, Josue Moreno, Daniela Benitez, James Young 27795 Spencer Pasadena – Perla Pena, Marina Lechuga  27796 Southmore Pasadena – Elizabeth Martinez, Jose Morua  27798 Panther Creek Woodlands – Devin Elizondo, Willow Fagras, Matthew Kyle, Tiburcia Loredo, Clara Martinez, Gilberto Mora,Eleazar Maceda, Carlos Guzman Jr., Mauricio Escobar, Jason Sequeira  27799 College Park, Woodlands – Kristina Golden, Brianna Brown, Alejandro Esparza,  Margarita Salazar, Madelyne Bolton, Collin Snow, Maria Orozco, Ryan Musich  27800 Market Place Katy – Jonathan Mata, Donato Estrada, Lateisha Lasker,  Jessica Bermeo, John Fernandez, Tyrone Green, Jonathan Alvarez, Joseph Hernandez  27801 Wallisville Houston – Priscilla Rodriguez, Kyle Yordy, Raven Collins, Angela Garcia, Aaron Runnels, Lauren Luna, Maria Ramirez, Audrey Villarreal  27802 FM Rd Houston – Arin Hamilton, James Brooks, Angel Gilmore,  Ashley Manuel, Nancy Estrada, Antonio Gilmore  27803 Same Houston Humble – Pricelia Calderon, Jessica Salmeron, Juan Guerrero, Hunter Gillespie, Irma Garcia 27804 Magnolia – Estafany Espino, Brandon Atlow  27805 Spring Cypress Spring – Juana Garibay  27806 Fry Rd Katy – Noemi Flores, Alicia Morris  27807 Taylor Houston – Carlos Gonzalez, Lucia Quintero, Jose Vergara 27808 FM Rd Houston – Cristian Dimas, Rosa Medrano  27809 Six Pines Woodlands –  Junior Suazo, Claudia Martinez, Cristian Perales, James Arnold  28399 University of Houston – Adrian Henry 2079 New Iberia –Jamal Cole, Brittany Vallian, Ledia Celestine, Richard Hall, Christina Mitchell, Terrnisha Carter, Cassandra Harrison, Denzel Harris, Ashley Simon 24975 Leesville –Joshua Moore, Dawn Graham, Kenneth   Johnson, Amanda Swift, Krista Moore  937003  Lake Charles – Yolanda Hayes, Shawn Hebert  937004 Laplace - Dequincy Mizell  24689 Houma Shakanya Sharlhorne,  Jerrlyn White, Mickey Pitre, Betty Jenkins, Kenny Jernigan 937006  Lafayette –   Jase Denver, Emmanuel Barber  937009/20017 Morgan City – Dalleshia Garrison, Courtney Goodwin, Tori Lightfoot, Tyroy Charles, Umeeka Richard,  Katherine Bergeron  937013 Gonzales Stephanie Lane   937014/20511 Gray – Jaleesa Stewart, Phillip McGuin, Gerard Barrow, Destiny Short  AC’s –  Florentin Melgar, Jennifer Decker   Maintenance – Edelmiro Trevino  Office –Kelly Terrebonne, Shannon Hamer, Reyon McCarthey 
Not the case at Taco Bell # 26732 Main St. Houma, La., thanks to Ebony Redman, Shift Leader.      In June, a customer called the 800 number to say that after placing a very large order & certain changes, she arrived at home only to discover one item was missing and five other items were not made to her specifications.      The customer immediately called the store and spoke to Ebony who politely apologized and explained her options.  She could get a free meal on her return or to re-make the entire order at no charge or she would refund my money for all her troubles.      The customer chose to return the next day to redeem the free meal; it was apparent that Ebony took responsibility and offered to re-make the whole ticket, which the customer accepted.      The Customer was very pleased with how Ebony stepped up as a manager and stated the following: “I will definitely be coming back because this is my favorite Taco Bell.  Go Ebony & the Crew that was working at that store that day”      I think Ebony and her Team have won over this customer with her KINDNESS, her POLITENESS, and the offer to  MAKE THINGS RIGHT.    THAT IS THE CHAMPION THING TO DO !!!  THANK YOU EBONY AND YOUR CREW !!!!
“Rule # 1…..If we don’t take care of the customer, somebody else will.”
Happy 51st Birthday  “Larry Poore”  Director of Operations Texas and west Louisiana market,  Larry was honored with a birthday party by his AC team members.  Great fun was had by all.  Wishing you many more Larry….!!!!
Don’t forget, we have the Foundation set up and waiting for any contribution you wish to make. No amount is too little or too small.    Every bit is helpful. Any Charity you wish. Many Thanks !!
Just a few of the ones we did this month…. Children’s hospital of New Orleans Cross Charities for Haiti Relief Salvation Army Shriner’s Hospital for Children Soldiers Angels Wounded Warrior Project Whenever you might think things are looking bad…think about the folks that these charities help… Even a dollar or three can make a difference and it is a tax free donation deducted from your check.  Please contribute to the B&G Charity Fund. Tell your RGM if you would like to help us help the less fortunate.
1. WI doors should close completely, gaskets and bottom sweep. 2. Refrigeration gaskets should have a tight fit. 3. Keep the DT window closed as much as possible. 4. Two lot lights left on all day for one year cost an additional $2500. 5. Check all plumbing supply lines. I find leaking faucets and toilets in many restaurants. These are just a few tips. Contact me with any problems concerning these systems, or if you have any questions or suggestions…  Tommy Gegenheimer
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