Happy Birthday to You  ! Happy Birthday to You  ! July Birthdays
Colonel Taco
                     Seems like we wait all year for the summer, then it is here and half gone in a flash.  I hope all                 of you are having some time to enjoy the summer weather.      As you know, our customers are out and about, this is the busiest time of the year for our company and  I want to thank all of you for doing all you can to make each customer visit enjoyable for the customer.      I know that sometimes our customers can really try your patience, but I want to remind everyone that it is much less expensive to try and satisfy the customer than it is to try and address their complaint after we don’t satisfy them on their visit. We need to avoid making comments that a customer may think was addressed to them. We need to avoid talking loud or yelling at another employee since that leads to customer complaints. We need to replace an order when called for with a smile and an apology, even if we think the customer made the mistake.  Don’t ever allow the customer to think we don’t believe them…otherwise we may give them what they want and still get a complaint because they think we did not believe them. This time of the year we need our customers to return frequently…the best way to insure that is to make sure we please them with each visit. Remember how you want to be treated when you go to one of our competitors; let’s make sure we treat our customers better than they do.                                Greg Hamer Sr
Cassandra Harrison & Team New Iberia    I would like to recognize a RGM on my team who is a great leader. Cassandra Harrison has been with B&G for 4 years and leads our busiest store in B & G Diversified Concepts. The store has done over 2 million a year for a while and continues to build higher.      Cassandra and her team consistently run great service times and great hospitality. Cassandra's team leads B&G's CFF scores in 2011 and plans to do the same in 2012.      Cassandra is a great coach and keeps expectations high, which you notice the minute you enter her store. Cassandra has a way of coaching her team and remaining positive. The New Iberia team is an amazing group with some of the friendliest cashiers you will ever meet. Cassandra is one of the most passionate and dedicated managers that I have ever had the pleasure of working with. She shows so much dedication to her team that they work extra hard to make her proud.      When Cassandra is not at work, she enjoys spending time with her large extended family. She loves to spoil her nieces and nephews.  
21553 Houma-Desiree Poindexter, Brenda Simmons  24768 Laplace-Jamar McElwee, Beau Davis, Joshkeisha Williams  2952 Mall Dr. Alexandria–Justin Lincecum, Arthur Lebrane  2619 Natchitoches–Jelisa Johnson  3532 Pineville–Linda Jackson, Michael Miller, Julie Defeo, Chaze Norris, Amber Jarvis  26732 Houma –Phong Marshall  4727 Thibodaux–Jasmine Alexander, Pankuj Patel, Orielle Tyler, Michelle Thomas  15326 Picayune–Jesse Johnson, Theresa Armond, Stephanie Washington, Craig Brewer  15758 LaRose–Shawn Besson, Verna Milstead, Cindy Trosclair, Ashley Vallian  16865  Bastrop–Deon Givens 17183 McArthur Alexandria–Drew Coleman  17489 Bayou Vista–Leronika Hawkings  17611 Boutte-Leona Isaac, Dontrell Digs, Clarence Campbell, III 22772 Broussard–Erica Elair, Charles Shepard, Rita Williams  2876 Hwy 171  Lake Charles-Kera Simmons, Dorothy Carter   2999 Ruth St.,  Sulphur –Caelyn Kidder, Iuliana Damian  3165 Prien Lake,  Lake Charles–Jessica Jackson  3601 Jennings–Heather Cormier  3700 Eunice–Mary Granger, Joel Tate, Nicole Courville, Jonathan Archangel, Jennifer Bensinger  16313 Crowley–Brianna Drake, Erica Hyland, Jessica Castillo, Taylor Campo   16951 Nelson Rd, Lake Charles–Eric Prudhomme, Taylor Earnshaw, Jesse Holsclaw, Joshua Viney, Keishawna Fisher  18210 Gerstner, Lake Charles- Devin Talbert, Tammy Forbis, Sh’Kira Guy, Kenyetta Gilmore, Kendrick Vital, Kayla Kroeker  26656 Chalmette–Jolie Duhe, Holly Streeter, Tamara Mugadza, Sarah Bloss, Kenisha Short  2875 Gause  Blvd. Slidell II–Kimberly McCloud, Reneter Watson, Travis Scott, Donovan Tate, Amanda Verret  16664 Bogalusa- Candice Duncan, Jimell Magee, Quanesha Woods, Melody Johnson  24526 Leesville–Brandon Misher  23902 Abbeville–Tonya Readom, Sonia Readom, Virginia Maze, Gameel Wimbly, Dominique Hawthorne, Dennell Lewis  26276 Columbia–Jason Lorio  26637 Breaux Bridge–Latasha Celestine  26916  Baton  Rouge–Fredrick Wilson, Shawnedwa Spears  27675 Moss Bluff-Jared France, Patrice Hunter, Storm Thomas, Chelsea Jordan, Amanda Yarbrough, Beverly Hickman 20070 Fuqua Houston–Jefferson Martinez  2434 Scarsdale Houston-Gilfredo Herrera, Isaias Garcia, Asia Khan  26764 Angleton–Amanda  Gonzalez, Jimmy Frazier  2870 Dickinson–Angelica Betancourt, Cristian Martinez, Frank Berchok, Jessica Pedraza, Omar Osorio, Ryan Salinas, Rakeem Robinson 2886 Galveston–Mauro Limas, Kemberly Loza, Gerardo Ventura  3658  Baybrook Mall  Friendswood–Jose Chay  15585 Parkwood ,  riendswood–Marilu Perez 19740 League City–Olivia De Rivera, Fidel Molina, Beatriz Solano, Jannette Mandujano, Marin Zuniga  937012 /20544  Seabrook –Baudilio Garcia, Victor Barajas 25722 Baytown-Tammy Seale, Maria Gonzalez, Lucas Sontay  27539 Pearlan–Heather Valentine  27109 Webster–Shilpa Bhaskaran, Sabrina Gonzales  27786 Belfort Houston–Victoria Clark, Olympia Wheaton, Leticia Cruz, Charnade Wilson, Andrea Myer, Brandon Johnson  27787 Channelview–Jose Garcia 27788 Spring–Stephanie New, Patricia Laney, Nicole Cruz, Maria Tellez, Erika Hernandez, Douglas Coleman, Christian Best  27791 FM Rd  Houston–  Adoria Darby, Ataur Tipu, Carmen Torres, Maria Torres  27792 Westheimer, Houston-Brandon Steward, Rashad Matthews  27793 Sugarland–Maricela Elmore 27794 Wayside Houston –Melissa Ortega  27795 Spencer Pasadena–Carlos Sanchez  27796 Southmore Pasadena–Victoria Thornton, Patricia Rodriguez, Jesse Garza, Marcos Betancourt, Iris Mendoza  27797 West Rd. Houston–Guadalupe Leyva, Celiflora Avila, Yaneth Rosales  27798 Panther Creek Woodlands – Maria Gonzalez  27799 College Park, Woodlands-Jacob Quilizapa, Amanda Threet, Leslie White, Jr.  27800 Market Place Katy–Jodi Spencer, Katherine Kostak, Alejandra Palacios, Brianjna Perez  27801 Wallisville  Houston–Jose Aguilera, Maria Salinas  27802 FM Rd Houston–Gardelia Teran   27803 Same Houston Humble–Sophia Appling, David Reyes, Hilario Balderas, Christina Guerra  27805 Spring Cypress Spring–Maria Andrade, Kelli Cruz, Karina Cordova, Michael Gustafson, Leonardo Rodriguez  27806 Fry Rd Katy–Taralea Dooley, Morgan  Carlson, Howard Martin  27807 Taylor Houston– Juan Ochoa, Dedra Martinez, Michael Williams, Leanna Lopez  27808 FM Rd Houston–Anayeli Garcia, Tiffany Bell   27809 Six Pines Woodlands-Virginia Almanza 2079 New Iberia–Kanesha Cole, Richard Nickerson, Dynesha Gilliam  24975 Leesville–Courtney Escoffery, Terrica Hill, Petronia Harris  937003  Lake Charles – Charles Fowler  937004 Laplace–Denise Gregoire, Donnie Vinnetta, Arahnisha Harvey, Barry Johnson, Jada  Stockman  24689 Houma–Tevin Warren 937006  Lafayette–Sandrika Comeaux  20144 –Destrehan–Daynisha Dallon  937014/20511 Gray–Terrinesha Winslow, Denise Gaither  Teriyaki TX10016-Christopher Johnson, Ruben Solis  AC’s–Jason Long, Carolina Wilkerson  Office- Charles Leblanc, Kimberly Rico                                              Very Special Happy Birthday Gregory J. Hamer, Sr on July 4th
THE SECRET TO OUR SUCCESS At   each   of   our   restaurants,   you   will   hear   repeatedly:   CHAMPS:   Cleanliness,   Hospitality,   Accuracy,   Maintenance,   Product   Quality and   Speed   with   Service.      These   are   the   principles   that   our   brands   were   built   on   and   are   the   standards   for   our   daily   operation.      If   we   can provide our guests with great service, we can keep their loyalty and they will come back. We   want   to   provide   our   guests   with   an   atmosphere   that   is   fun,   casual,   and   comfortable.      Each   of   our   restaurants   has   been   designed with   the   guest   in   mind,   in   order   to   make   our   guests’   stay   a   truly   enjoyable   one.      Great   service   begins   and   ends   with   you----we   want   to have Customer Maniacs working for B&G. Cleanliness:       To   ensure   that   our   guests   have   a   dining   experience   that   is   both   pleasant   and   healthy,   we   constantly   clean   and maintain   the   entire   restaurant   –   the   exterior,   the   dining   area,   the   counter   area,   the   restrooms,   and   the   kitchen.      We   really   never   have   a “spare” moment, because whenever business slows down, we are cleaning. Hospitality:       We   treat   our   customers   as   if   they   were   guests   in   our   own   home.      We   will   go   that   extra   step   to   make   guests   feel welcome.      We   strive   to   provide   good   service   because   it   makes   our   job   more   pleasant   and   also   improves   our   business.      Taco   Bell   and KFC   along   with   the   other   YUM   Brands   spend   millions   of   dollars   each   year   on   advertising,   but   the   attentiveness,   courtesy,   and friendliness you display toward our guests is our most important form of marketing. Product   Quality   and   Accuracy :    Our   menu   items   are   the   product   of   a   great   deal   of   research   and   development,   but   we   rely   on   you to   make   sure   that   every   one   of   our   guests   enjoys   a   hot,   tasty,   and   perfectly   prepared   meal   every   time   they   visit   one   of   our   restaurants.     We   are   famous   for   the   quality   of   our   food,   so   we   will   insist   that   you   follow   specific   food   preparation   procedures   that   are   both   efficient and sanitary. Speed   with   Service :       One   thing   always   to   keep   in   mind   is   that   efficient   guest   service   is   our   number   one   priority.      Everything   we do   is   for   our   guest   because   our   guests   are   our   business.      Guests   come   to   Taco   Bell,   KFC,   and   our   other   brands   expecting   fast   and friendly service, so we expect you to be efficient, attentive, courteous, and respectful at all times.
“What happens in Vegas stays in Vegas”, unless you work for B & G Food B & G Incentive Trip May, 2012 to Las Vegas, Nevada
Elvis has left the building
Walk the strip –go sightseeing
Viva Las Vegas
Hope to see you all next trip !!!
July
2012
News For Crews Newsletter Archive