Happy Birthday to You !
Happy Birthday to You !
Seems like we wait all year for the summer, then it is here and half gone in a flash. I hope all
of you are having some time to enjoy the summer weather.
As you know, our customers are out and about, this is the busiest time of the year for our company and
I want to thank all of you for doing all you can to make each customer visit enjoyable for the customer.
I know that sometimes our customers can really try your patience, but I want to remind everyone that it is much less
expensive to try and satisfy the customer than it is to try and address their complaint after we don’t satisfy them on their
We need to avoid making comments that a customer may think was addressed to them.
We need to avoid talking loud or yelling at another employee since that leads to customer complaints.
We need to replace an order when called for with a smile and an apology, even if we think the customer made
Don’t ever allow the customer to think we don’t believe them…otherwise we may give them what they want and
still get a complaint because they think we did not believe them.
This time of the year we need our customers to return frequently…the best way to insure that is to make sure we
please them with each visit.
Remember how you want to be treated when you go to one of our competitors; let’s make sure we treat our
customers better than they do.
Greg Hamer Sr
Cassandra Harrison & Team New Iberia
I would like to recognize a RGM on my team who is a great
leader. Cassandra Harrison has been with B&G for 4 years and leads
our busiest store in B & G Diversified Concepts. The store has
done over 2 million a year for a while and continues to build
Cassandra and her team consistently run great service times
and great hospitality. Cassandra's team leads B&G's CFF scores in
2011 and plans to do the same in 2012.
Cassandra is a great coach and keeps expectations high, which
you notice the minute you enter her store. Cassandra has a way of
coaching her team and remaining positive. The New Iberia team is
an amazing group with some of the friendliest cashiers you will
ever meet. Cassandra is one of the most passionate and dedicated
managers that I have ever had the pleasure of working with. She
shows so much dedication to her team that they work extra hard to
make her proud.
When Cassandra is not at work, she enjoys spending time with
her large extended family. She loves to spoil her nieces and
21553 Houma-Desiree Poindexter, Brenda Simmons 24768 Laplace-Jamar McElwee, Beau Davis, Joshkeisha Williams 2952 Mall Dr.
Alexandria–Justin Lincecum, Arthur Lebrane 2619 Natchitoches–Jelisa Johnson 3532 Pineville–Linda Jackson, Michael Miller, Julie Defeo,
Chaze Norris, Amber Jarvis 26732 Houma –Phong Marshall 4727 Thibodaux–Jasmine Alexander, Pankuj Patel, Orielle Tyler, Michelle Thomas
15326 Picayune–Jesse Johnson, Theresa Armond, Stephanie Washington, Craig Brewer 15758 LaRose–Shawn Besson, Verna Milstead, Cindy
Trosclair, Ashley Vallian 16865 Bastrop–Deon Givens 17183 McArthur Alexandria–Drew Coleman 17489 Bayou Vista–Leronika Hawkings
17611 Boutte-Leona Isaac, Dontrell Digs, Clarence Campbell, III 22772 Broussard–Erica Elair, Charles Shepard, Rita Williams 2876 Hwy 171
Lake Charles-Kera Simmons, Dorothy Carter 2999 Ruth St., Sulphur –Caelyn Kidder, Iuliana Damian 3165 Prien Lake, Lake
Charles–Jessica Jackson 3601 Jennings–Heather Cormier 3700 Eunice–Mary Granger, Joel Tate, Nicole Courville, Jonathan Archangel, Jennifer
Bensinger 16313 Crowley–Brianna Drake, Erica Hyland, Jessica Castillo, Taylor Campo 16951 Nelson Rd, Lake Charles–Eric Prudhomme,
Taylor Earnshaw, Jesse Holsclaw, Joshua Viney, Keishawna Fisher 18210 Gerstner, Lake Charles- Devin Talbert, Tammy Forbis, Sh’Kira Guy,
Kenyetta Gilmore, Kendrick Vital, Kayla Kroeker 26656 Chalmette–Jolie Duhe, Holly Streeter, Tamara Mugadza, Sarah Bloss, Kenisha Short 2875
Gause Blvd. Slidell II–Kimberly McCloud, Reneter Watson, Travis Scott, Donovan Tate, Amanda Verret 16664 Bogalusa- Candice Duncan, Jimell
Magee, Quanesha Woods, Melody Johnson 24526 Leesville–Brandon Misher 23902 Abbeville–Tonya Readom, Sonia Readom, Virginia Maze,
Gameel Wimbly, Dominique Hawthorne, Dennell Lewis 26276 Columbia–Jason Lorio 26637 Breaux Bridge–Latasha Celestine 26916 Baton
Rouge–Fredrick Wilson, Shawnedwa Spears 27675 Moss Bluff-Jared France, Patrice Hunter, Storm Thomas, Chelsea Jordan, Amanda Yarbrough,
Beverly Hickman 20070 Fuqua Houston–Jefferson Martinez 2434 Scarsdale Houston-Gilfredo Herrera, Isaias Garcia, Asia Khan 26764
Angleton–Amanda Gonzalez, Jimmy Frazier 2870 Dickinson–Angelica Betancourt, Cristian Martinez, Frank Berchok, Jessica Pedraza, Omar
Osorio, Ryan Salinas, Rakeem Robinson 2886 Galveston–Mauro Limas, Kemberly Loza, Gerardo Ventura 3658 Baybrook Mall
Friendswood–Jose Chay 15585 Parkwood , riendswood–Marilu Perez 19740 League City–Olivia De Rivera, Fidel Molina, Beatriz Solano,
Jannette Mandujano, Marin Zuniga 937012 /20544 Seabrook –Baudilio Garcia, Victor Barajas 25722 Baytown-Tammy Seale, Maria Gonzalez,
Lucas Sontay 27539 Pearlan–Heather Valentine 27109 Webster–Shilpa Bhaskaran, Sabrina Gonzales 27786 Belfort Houston–Victoria Clark,
Olympia Wheaton, Leticia Cruz, Charnade Wilson, Andrea Myer, Brandon Johnson 27787 Channelview–Jose Garcia 27788 Spring–Stephanie New,
Patricia Laney, Nicole Cruz, Maria Tellez, Erika Hernandez, Douglas Coleman, Christian Best 27791 FM Rd Houston– Adoria Darby, Ataur Tipu,
Carmen Torres, Maria Torres 27792 Westheimer, Houston-Brandon Steward, Rashad Matthews 27793 Sugarland–Maricela Elmore 27794
Wayside Houston –Melissa Ortega 27795 Spencer Pasadena–Carlos Sanchez 27796 Southmore Pasadena–Victoria Thornton, Patricia
Rodriguez, Jesse Garza, Marcos Betancourt, Iris Mendoza 27797 West Rd. Houston–Guadalupe Leyva, Celiflora Avila, Yaneth Rosales 27798
Panther Creek Woodlands – Maria Gonzalez 27799 College Park, Woodlands-Jacob Quilizapa, Amanda Threet, Leslie White, Jr. 27800
Market Place Katy–Jodi Spencer, Katherine Kostak, Alejandra Palacios, Brianjna Perez 27801 Wallisville Houston–Jose Aguilera, Maria Salinas
27802 FM Rd Houston–Gardelia Teran 27803 Same Houston Humble–Sophia Appling, David Reyes, Hilario Balderas, Christina Guerra 27805
Spring Cypress Spring–Maria Andrade, Kelli Cruz, Karina Cordova, Michael Gustafson, Leonardo Rodriguez 27806 Fry Rd Katy–Taralea Dooley,
Morgan Carlson, Howard Martin 27807 Taylor Houston– Juan Ochoa, Dedra Martinez, Michael Williams, Leanna Lopez 27808 FM Rd
Houston–Anayeli Garcia, Tiffany Bell 27809 Six Pines Woodlands-Virginia Almanza 2079 New Iberia–Kanesha Cole, Richard Nickerson,
Dynesha Gilliam 24975 Leesville–Courtney Escoffery, Terrica Hill, Petronia Harris 937003 Lake Charles – Charles Fowler 937004
Laplace–Denise Gregoire, Donnie Vinnetta, Arahnisha Harvey, Barry Johnson, Jada Stockman 24689 Houma–Tevin Warren 937006
Lafayette–Sandrika Comeaux 20144 –Destrehan–Daynisha Dallon 937014/20511 Gray–Terrinesha Winslow, Denise Gaither Teriyaki
TX10016-Christopher Johnson, Ruben Solis AC’s–Jason Long, Carolina Wilkerson Office- Charles Leblanc, Kimberly Rico
Very Special Happy Birthday Gregory J. Hamer, Sr on July 4th
THE SECRET TO OUR SUCCESS
At each of our restaurants, you will hear repeatedly: CHAMPS: Cleanliness, Hospitality, Accuracy, Maintenance, Product Quality
and Speed with Service. These are the principles that our brands were built on and are the standards for our daily operation. If we can
provide our guests with great service, we can keep their loyalty and they will come back.
We want to provide our guests with an atmosphere that is fun, casual, and comfortable. Each of our restaurants has been designed
with the guest in mind, in order to make our guests’ stay a truly enjoyable one. Great service begins and ends with you----we want to
have Customer Maniacs working for B&G.
Cleanliness: To ensure that our guests have a dining experience that is both pleasant and healthy, we constantly clean and
maintain the entire restaurant – the exterior, the dining area, the counter area, the restrooms, and the kitchen. We really never have a
“spare” moment, because whenever business slows down, we are cleaning.
Hospitality: We treat our customers as if they were guests in our own home. We will go that extra step to make guests feel
welcome. We strive to provide good service because it makes our job more pleasant and also improves our business. Taco Bell and
KFC along with the other YUM Brands spend millions of dollars each year on advertising, but the attentiveness, courtesy, and
friendliness you display toward our guests is our most important form of marketing.
Product Quality and Accuracy: Our menu items are the product of a great deal of research and development, but we rely on you
to make sure that every one of our guests enjoys a hot, tasty, and perfectly prepared meal every time they visit one of our restaurants.
We are famous for the quality of our food, so we will insist that you follow specific food preparation procedures that are both efficient
Speed with Service: One thing always to keep in mind is that efficient guest service is our number one priority. Everything we
do is for our guest because our guests are our business. Guests come to Taco Bell, KFC, and our other brands expecting fast and
friendly service, so we expect you to be efficient, attentive, courteous, and respectful at all times.
“What happens in Vegas stays in Vegas”, unless you work for B & G Food
B & G Incentive Trip May, 2012 to Las Vegas, Nevada
Elvis has left the building
Walk the strip –go sightseeing
Hope to see you all next trip !!!